"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."
- Zig Ziglar
July 6, 2009
Bizaholic Thought of the Day 06/07/2009
Posted by Bizaholic | 6:00 AM | Management Thoughts with 1 comments »
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Most people dont realise this, sadly.