November 7, 2008

Are you so preoccupied with your star performers that often you tend to ignore ordinary folks of your organization? Don't forget your 'small people'. An organization runs not on star power but through the collective effort put in by scores of ordinary people doing monotonous, routine, and not so glamorous work. They may not be highly paid or handling important profiles; but they are the cog in the wheel that runs any organization.

Many times we get so blinded by star power that we forget there are many ordinary folks too who are working hard. Unlike star players, these 'small people' don't need frequent attention and pampering to function at their optimal level. They just need some praise once in a while and a regular acknowledgement that their work matters in the bigger picture of the organization. They crave appreciation and want to feel important. If leaders ensure this, they can go an extra mile to deliver results.

But if you forget them and don't give what is due to them, they feel disgruntled and disheartened. Their productivity suffers. They start complaining in whispers. They feel unimportant. They tend to spread rumours and indulge in gossip. All these affects the productivity and efficiency of an organization.

A little pampering can go a long way in not only maintaining organizational harmony but also in enhancing the overall productivity of the organization.