August 6, 2006

Excellent technology and systems cannot be substitutes for poor quality of people.

There is a perception in minds of some managers as well as leaders that great technology can act as a substitute for poor quality of human resources. They think that if they can put a great technology in place then no matter how inadequate the quality of their people is, it can take care of all ills plaguing the company. It is sad that they don't understand that even super computer, or for that matter any other sophisticated technology, requires a fairly qualified human to run it. Technology doesn't work in a vacuum. Technology can play a complementary role or at best it can be an integrator.

On the other hand, if you can put together a great team of qualified people, you can be assured that your business will not be ruined even in the absence of great technology. These qualified people can decide what is necessary and important for an organization and accordingly decide the best and the most innovative way to get it with the limited resources at their disposal.

It sounds like commonsense but unfortunately in business, like other spheres of life, commonsense is not so common.

2 comments

  1. Manish // August 7, 2006 at 11:38 AM  

    I agree.

    Technology is a supplement for good people and not a replacement.

    But on the other hand, it is very necessary to utilize tech to the fullest. Because if you are not moving ahead, you are falling behind.

  2. Better Tomorrow For India // August 7, 2006 at 8:05 PM  

    Very true. Try to put a novice in charge of a Ferrari and then sit back and enjoy the mayhem. The only problem, Ferrari may not live to tell the tale and who knows, the novice may also not survive.
    The other downsides, the fate of pedestrians and other humble vehicles